UX Strategy with Cléon Clinics

Emote Digital UI/UX Design Internship

CHALLENGE

  • Completely new business so 0 digital footprint

  • Want to assimilate the physical experience to the digital experience

  • Tight budget

OPPORTUNITY

  • To explore creative freedom

  • To understand the dermatology industry

  • To focus on the selling points of the brand

TIMELINE

December 2023 - March 2024

MY ROLE

UI/UX Design Intern

RESPONSIBILITIES

#

UI Design

#

UX Research

#

Client

#

Wireframing

TECH STACK

Figma

Monday

UX Strategy with Cléon Clinics

Emote Digital UI/UX Design Internship

CHALLENGE

  • Completely new business so 0 digital footprint

  • Want to assimilate the physical experience to the digital experience

  • Tight budget

OPPORTUNITY

  • To explore creative freedom

  • To understand the dermatology industry

  • To focus on the selling points of the brand

TIMELINE

December 2023 - March 2024

MY ROLE

UI/UX Design Intern

RESPONSIBILITIES

#

UI Design

#

UX Research

#

Client

#

Wireframing

TECH STACK

Figma

Monday

UX Strategy with Cléon Clinics

Emote Digital UI/UX Design Internship

CHALLENGE

  • Completely new business so 0 digital footprint

  • Want to assimilate the physical experience to the digital experience

  • Tight budget

OPPORTUNITY

  • To explore creative freedom

  • To understand the dermatology industry

  • To focus on the selling points of the brand

TIMELINE

December 2023 - March 2024

MY ROLE

UI/UX Design Intern

RESPONSIBILITIES

#

UI Design

#

UX Research

#

Client

#

Wireframing

TECH STACK

Figma

Monday

Client

Cléon Clinics was a new client coming into the dermatology non-surgical industry. The project was in initial stages during my time there and was halted for some time. Therefore until they become public it is an unfinished product.

*Most of the work I had done is under the intellectual property of the company so these are just ideation phase designs

Challenges

Completely new business so 0 digital footprint
Therefore there was not much information or background to gather information from other than client meetings.

Want to assimilate the physical experience to the digital experience
This was difficult as their clinic had yet to open as well, and I was unfamiliar with these clinical procedures.

Tight budget
Having started from the ground up, they didn’t have the budget to spend on many unique pages nor did they have the time to do so.

Solutions

Learning about the industry
Identify the current trends and significance of the product from other websites and the client. Identify the stakeholders and their pain points. Find the USP that the client wants to target and focus on that.

Competitor Analysis
Conducted an informal competitor analysis which revolves around finding information about the competitors and what they were prioritising.

Keeping It Simple Stupid
Not going overboard with innovative designs, but having the most minimal but effective design. This could include things like reusable components and blocks that allow the content to shine while differentiating each other.

Challenges

Completely new business so 0 digital footprint
Therefore there was not much information or background to gather information from other than client meetings.

Want to assimilate the physical experience to the digital experience
This was difficult as their clinic had yet to open as well, and I was unfamiliar with these clinical procedures.

Tight budget
Having started from the ground up, they didn’t have the budget to spend on many unique pages nor did they have the time to do so.

Solutions

Learning about the industry
Identify the current trends and significance of the product from other websites and the client. Identify the stakeholders and their pain points. Find the USP that the client wants to target and focus on that.

Competitor Analysis
Conducted an informal competitor analysis which revolves around finding information about the competitors and what they were prioritising.

Keeping It Simple Stupid
Not going overboard with innovative designs, but having the most minimal but effective design. This could include things like reusable components and blocks that allow the content to shine while differentiating each other.

Challenges

Completely new business so 0 digital footprint
Therefore there was not much information or background to gather information from other than client meetings.

Want to assimilate the physical experience to the digital experience
This was difficult as their clinic had yet to open as well, and I was unfamiliar with these clinical procedures.

Tight budget
Having started from the ground up, they didn’t have the budget to spend on many unique pages nor did they have the time to do so.

Solutions

Learning about the industry
Identify the current trends and significance of the product from other websites and the client. Identify the stakeholders and their pain points. Find the USP that the client wants to target and focus on that.

Competitor Analysis
Conducted an informal competitor analysis which revolves around finding information about the competitors and what they were prioritising.

Keeping It Simple Stupid
Not going overboard with innovative designs, but having the most minimal but effective design. This could include things like reusable components and blocks that allow the content to shine while differentiating each other.

Sitemapping

To not reveal the plans of the brand, I have redacted the information but the general structure of the website could be noticed as it is similar to other brands alike.

Wireframes

These are the design decisions I made for the wireframes and what the future steps would look like:

Meet the Team Wireframe
The credibility of the staff when it comes clinical and health related jobs are very important, therefore implementing a short bio to humanise the team members invites customers to take a chance on a new place.

Hero Section
The video background was to showcase the physical space of the clinic’s interior as if it were opening the doors virtually for them to invite them in.

Treatments Section
The cards are meant to give key information on the treatment and make it easy to browse through their options without looking at 7 different pages

The Before & After Section
It was designed to overcome accessibility needs so that users would not have to interact (hover) on the image to find the before and after like most other websites would.

The Aftercare FAQ
It was designed to find a unique way to display information especially when the brand didn’t have many treatment plans to begin with.

Meet the Team Wireframe

Hero Section Wireframe ~ starts with a video in background

Treatments Listing Preview Wireframe

Before/After Image Gallery Wireframes

Aftercare FAQ navigation Wireframe

Learning

Working with a client from start to end
After this experience, it was fun to be as creative as possible to solve the client’s problems using design. The process is linear and collaborative one that I enjoyed and remembered fondly.

Sitemapping
This was the first time I had to create one from scratch and based on the research that I found with the pre-existing websites out there, mine got approved quickly.

Using techniques to increase my efficiency and effectiveness
Implementing external sources of iconography and design templates allowed me to speed up my design process and be used as an excellent reference to how I envision the website. It allowed me to focus on the main part of the job which is the user experience and flow of the website.

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Sean Khoo

Product Designer

Copyright © 2024 Sean Khoo

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Sean Khoo

Product Designer

Copyright © 2024 Sean Khoo

Socials

Sean Khoo

Product Designer

Copyright © 2024 Sean Khoo

Socials